Frequently asked questions

On the page of the tour you wish to join, click the green ‘Check availability’ button. Choose your travel date & follow the simple steps. Once your booking has been processed we will send you a confirmation email. Our online booking system is simple & secure and we accept a variety of credit & debit cards.

Anyone! You are welcome to join us whether you are a single traveller, a couple, a group of friends or a family. Children aged seven and above are able to join us. Our tours are designed to be suitable for all types of traveller!

We think going solo is a great way to travel, and encourage single travellers to join us on tour! Our tours travel in small groups, so the atmosphere is very friendly and it’s easy to get to know your fellow tour companions.

With us, small groups are guaranteed. Our tours travel with a maximum of 16 passengers. By travelling in small groups there is always a friendly atmosphere, which provides a more authentic tour experience. By travelling in small and comfortable minibuses our tours can use smaller country roads and reach locations that many other tours cannot!

Yes. With our extended tours, accommodation is included in the price. All the rooms we arrange will be en-suite and breakfasts are included. If you are staying in hotels, we only work with hotels that are 3* or above.

Our cancellation policy is flexible, but should you need to cancel, please let us know as soon as possible. To receive a refund for one of our day tours please cancel at least 24 hours before your departure, and for our extended tours please cancel at least 28 days ahead of your departure date. For our full cancellation policy, please take a look at our Terms and Conditions.

Yes, deposits are available for our 5-day tours. You can secure your booking with a deposit payment of 10%. This deposit is refundable and amendable should you need to change your plans. The remaining balance of your booking can be paid anytime, but is due by 30-days prior to your departure date.

Here you can place an explanation or answer to the question.

Unfortunately we are unable to accept bookings for children under the age of seven. Children aged seven and above must be accompanied by an adult.

Day tours – our Cotswolds & Brighton-Seven Sisters tours depart from Urban Baristas, South Kensington. This is very close to South Kensington underground station. Our Canterbury & White Cliffs tour departs from the DoubleTree by Hilton Hotel, Tower Hill. This is very close to Tower Hill underground station.

Extended Tours – our tours to Cornwall, the Lake District and Wales all depart from the Holiday Inn, Kensington High Street. This is very close to Kensington High Street underground station.

Please refer to the tour page for the specific timings and ensure you arrive to the meeting point at the described check-in time.

You are welcome to stay at the Holiday Inn, Kensington High Street, where all of the Extended Tours depart. For the best prices, book directly with the hotel. GO-tours guests staying at the Holiday Inn receive 15% off all F&B services. If you are returning to stay at the hotel post-tour, you can use the hotel’s luggage store free of charge.

Each person may bring one suitcase and one carry-on item, such as a backpack. We ask that your suitcase does not exceed 15kg in weight, due to our minibus weight restrictions. If your luggage is too heavy, then we may not be able to accept it. Excess luggage can be stored at the Holiday Inn Hotel.

Most accommodation providers and restaurants are able to cater for all types of dietary requirements. But if you have any specific dietary needs or allergies, then please let us know.

There will be times where you may be on your feet for a while, so comfortable footwear is recommended! Also, due to the unpredictable nature of British weather, we advise bringing waterproof clothing. For up to date weather reports, visit:www.bbc.co.uk/weather.

We require that all of our guests travelling with us have appropriate travel insurance cover.

When you check-in, please bring your booking confirmation, which we will have sent you via e-mail after you booked your tour. You can show us your confirmation on a phone or tablet, so you do not need to print it.

No. It is part of our company policy that we never receive any commission from accommodation providers. We have chosen to work with selected hotels and B&B’s that provide a high standard for travellers, standards that we require our accommodation partners to maintain. We want to have a positive relationship hotels and B&B’s, but not having commissions paid ensures we working together with the sole focus providing guests with the best experience possible.

We suggest that to make the most of our tours you need to be comfortable walking so that you can explore all of the locations included in the tour. However, the tours are to be enjoyed at the pace of each individual. For those who enjoy walking and hiking there will be ample opportunities to explore, whilst those who wish to enjoy a more relaxed trip can do so. Our tours are not strenuous, but are designed to make the most of each day and give you sufficient time to explore all of our destinations.

Yes. We offer private tours, which can either be based on one of our existing itineraries, or totally bespoke, based on your specific requirements. To start the process, head to our Private Tours page and complete your tour request. Once submitted we’ll get back to you with further info.

If you have enjoyed travelling with us, we’d be delighted if you are able to share your experience by posting your photos on Instagram or Facebook, or leaving a review on TripAdvisor. If you have specific feedback about our tours, please send us an e-mail to team@go-tours.co.uk.

If you have any further questions, please get in touch via: info@go-tours.co.uk.